Help Center
Frequently Asked Questions
How long does shipping take?
For domestic orders, delivery typically takes 1–5 business days. International shipping times may vary depending on the destination and customs processing.
What are the shipping costs?
We offer free shipping on orders above a certain threshold. For all other orders, shipping rates are calculated at checkout. Full details can be found on our Shipping Policy page.
Can I change or cancel my order?
Yes, you can, as long as the order hasn’t been processed or shipped. Please contact our customer service team as soon as possible for changes or cancellations.
How do I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link so you can follow your package in real time.
Do you ship internationally?
Yes. We offer international shipping to many countries. Shipping costs and estimated delivery times are displayed at checkout and on our shipping info page.
Can I return a product?
Yes, we accept returns on unopened and unused products within 14 days of delivery. Please refer to our Return Policy for instructions and conditions.
What if my product is damaged?
If your order arrives damaged, please contact us immediately with your order number and clear photos of the product. We’ll ensure a quick replacement or refund.
How can I contact support?
You can contact us anytime via email or phone. Our support team responds within 24 hours on business days.
Do you offer supplement advice?
Yes, we do! Our team is happy to offer product suggestions based on your health goals. Reach out to us via email or phone for tailored advice.
Contact form
24/7-Hotline: +18337950477
support@essentialnutritionco.com